by Eventus | Oct 1, 2020 | Covid-19, Feature, Technologies, Trends
Contact Center Data on The Rise Huge Opportunities, Huge Challenges 30 SEPTEMBER 2020 Eventus Originally published on Customer Magazine Companies often talk about identifying customer pain points, and Contact Centers present the clearest opportunity to capture this...
by Juhi Fadia | Sep 15, 2020 | Covid-19, Feature, Technologies, Trends
With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save 14 September 2020 Eventus Originally published on Customer Magazine Vasupradha Srinivasan, Senior Analyst at Forrester, and one of the top thought leaders in the contact...
by Karl Holzthum | Sep 8, 2020 | Feature, Technologies, Trends
Blue Cross Blue Shield Company Saves Over $40m with Customer Service Transformation 08 SEPTEMBER 2020 By Karl Holzthum Driving substantial improvements in health insurance customer service is on the minds of every executive responsible for maximizing the value of...
by Ted Haugland | Sep 2, 2020 | Feature, Partners, Technologies, Trends
Use Pega to transform your contact center’s performance 02 SEPTEMBER 2020 By Ted Haugland In the search for differentiation, especially in a COVID environment, companies should search to re-invent their approach to business, especially in electronic channels whose...
by Arti Visana | Aug 24, 2020 | Covid-19, Feature, Technologies, Trends
Real-Time Contact Center Capabilities: More Important Than Ever? 21 AUGUST 2020 Eventus Originally published on Call Center Management Knowing exactly what is going on in a contact center by recording and analyzing every interaction between what transpires between...
by Heather Barrow | Aug 20, 2020 | Feature, Technologies
It is Time for Real Time, All the Time, as Contact Centers Transform 20 AUGUST 2020 Heather Barrow We have been working for months to develop near to real time reporting as part of IntelligenceHub™ capabilities, and our team is very proud to announce this new feature...
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