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Use Pega to transform your contact center’s performance

Use Pega to transform your contact center’s performance

by Ted Haugland | Sep 2, 2020 | Feature, Partners, Technologies, Trends

Use Pega to transform your contact center’s performance 02 SEPTEMBER 2020 By Ted Haugland In the search for differentiation, especially in a COVID environment, companies should search to re-invent their approach to business, especially in electronic channels whose...
Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights

Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights

by Heather Barrow | Jul 16, 2020 | Feature, Partners, Technologies, Trends

Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights 16 JULY 2020 By: Heather Barrow There is no question that big brands, enterprises, small and medium businesses, government agencies and other organizations now understand the...
Security, Identity, Efficiency, and Quality Control Will Scale Successful W@H CX Platforms

Security, Identity, Efficiency, and Quality Control Will Scale Successful W@H CX Platforms

by Arti Visana | Jul 8, 2020 | Covid-19, Feature, Partners, Technologies, Trends

Security, Identity, Efficiency and Quality Control Will Scale Successful W@H CX Platforms 07 JULY 2020 Eventus Originally published on Customer Magazine It has been a challenging four months in the contact center and CX industry, with news coming out every day on the...
Will Identity Verification Automation Change Contact Center and CX Dynamics For Good?

Will Identity Verification Automation Change Contact Center and CX Dynamics For Good?

by Arti Visana | Jun 29, 2020 | Covid-19, Feature, Partners, Technologies, Trends

Will Identity Verification Automation Change Contact Center and CX Dynamics For Good? 26 JUNE 2020 Eventus There is a perfect storm brewing during this time of COVID-19 as the contact center and CX industries have been forced to pivot to Work From Home models,...
“What Was Your First Dog’s Name?” And Other Ways to Annoy Your Customers

“What Was Your First Dog’s Name?” And Other Ways to Annoy Your Customers

by Arti Visana | Jun 25, 2020 | Partners, Technologies, Trends

“What Was Your First Dog’s Name?” And Other Ways to Annoy Your Customers 25 JUNE 2020 By Julie Runda We all joke that it’s a wise idea to stay away from politics and religion in most conversations unless you’re pretty sure of how that’s going to work...
A Tale of Two CRM Architectures: Do you start or finish with your business processes?

A Tale of Two CRM Architectures: Do you start or finish with your business processes?

by Arti Visana | Jun 10, 2020 | Partners, Technologies, Trends

A Tale of Two CRM Architectures: Do you start or finish with your business processes? 10 JUNE 2020 Eventus Brands and service providers are increasingly taking a customer-centric mindset, seeking to understand their customers more deeply than ever before and use that...
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