by Arti Visana | Feb 21, 2014 | Feature
The Benefits of Knowledge Capturing & Knowledge Management 21 FEBRUARY 2014 Eventus Marketing Team The idea of Knowledge Capturing (KC) and Knowledge Management (KM) is not a new one. Ever since the early 1990’s, organizations have been collecting, storing and...
by Arti Visana | Feb 15, 2014 | Feature
Will Government Organizations Embrace Commercial Contact Center Solutions? 15 FEBRUARY 2014 Eventus Marketing Team Many analysts monitoring the contact center industry have coined this time period as “The Age of the Customer” as more customers are empowered by...
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