by Arti Visana | Sep 29, 2021 | Feature
Internal Call Center Operations vs. Outsourcing: Which is Better? 29 SEPTEMBER 2021 Eventus The business world seems to sway back and forth between its preference for call center outsourcing and internal call center operations. In the 1990s, major cost savings drove...
by Arti Visana | Aug 24, 2020 | Covid-19, Feature, Technologies, Trends
Real-Time Contact Center Capabilities: More Important Than Ever? 21 AUGUST 2020 Eventus Originally published on Call Center Management Knowing exactly what is going on in a contact center by recording and analyzing every interaction between what transpires between...
by Arti Visana | Aug 4, 2020 | Press Release
Contact Center and Customer Experience Leader Karl Holzthum Joins Eventus as Senior Vice President 04 AUGUST 2020 Eventus August 04, 2020, Denver, CO – Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions, and contact...
by Arti Visana | Jul 8, 2020 | Covid-19, Feature, Partners, Technologies, Trends
Security, Identity, Efficiency and Quality Control Will Scale Successful W@H CX Platforms 07 JULY 2020 Eventus Originally published on Customer Magazine It has been a challenging four months in the contact center and CX industry, with news coming out every day on the...
by Arti Visana | Jun 30, 2020 | Covid-19, Feature, Technologies, Trends
The Big CX Leap to Cloud: Beyond Contact Center 30 JUNE 2020 Eventus The news is filled with stories about contact centers forced to respond to Work From Home (WFH) models given the COVID-19 global pandemic, which leaves no region untouched – including North America,...
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