From Our Blog
Virtual Call Centers: Is your work-at-home arrangement a competitive advantage?15September 2021EventusAs we move toward a post-pandemic world, customer experience professionals may be evaluating their current remote call center teams. With staff working at home for...
Delivering The Orchestrated Customer Experience: Why – And How – We Need To Rethink The Contact Center
Delivering The Orchestrated Customer Experience: Why - And How - We Need to Rethink The Contact Center25March 2021Greg Weber Customer expectations have changed dramatically in recent years, both in the B2B and the B2C worlds. “The Amazon Effect,” as it’s often called,...
Learn How to Improve Call Center Customer Service in 2021 by Thinking Like an Always-On Consumer25March 2021Rob RutledgeDo you know how to improve your call center customer service - or if you even need to? Customer expectations have changed dramatically in the last...
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