The Complete History of Customer Service Operations08October 2021Eventus Marketing TeamWhen does customer service begin? For your customer, it begins with the first perception they have of your business. However, it’s the first interaction between customer and...

Internal Call Center Operations vs. Outsourcing: Which is Better?29SEPTEMBER 2021EventusThe business world seems to sway back and forth between its preference for call center outsourcing and internal call center operations. In the 1990s, major cost savings drove many...

Three Call Center Metrics You Should Be Tracking - But Probably Aren't28September 2021EventusWhen it comes to measuring the success of your customer call center, there’s no shortage of lists telling you which metrics to track. Many of these focus on Average Handle...