Insights

From Our Blog

The Complete History of Customer Service Operations

The Complete History of Customer Service Operations

The Complete History of Customer Service Operations08October 2021Eventus Marketing TeamWhen does customer service begin? For your customer, it begins with the first perception they have of your business. However, it’s the first interaction between customer and...

Internal Call Center Operations vs. Outsourcing: Which is Better?

Internal Call Center Operations vs. Outsourcing: Which is Better?

Internal Call Center Operations vs. Outsourcing: Which is Better?29SEPTEMBER 2021EventusThe business world seems to sway back and forth between its preference for call center outsourcing and internal call center operations. In the 1990s, major cost savings drove many...

WhitePapers

CRM
Whitepaper
IntelligenceHub
Whitepaper

Will Work @ Home Remain a Call Center Staple?

Guides / eBooks

IntelligenceHub 3.0

Fact Sheets

Company Fact Sheet

Company Overview

IntelligenceHub

Knowledge Management

Strategic Roadmaps

Eventus and Pega Partnership

Omnichannel Perspective

Government Services

Pega CRM System