Virtual Call Centers: Is your work-at-home arrangement a competitive advantage?15September 2021EventusAs we move toward a post-pandemic world, customer experience professionals may be evaluating their current remote call center teams. With staff working at home for...

Delivering The Orchestrated Customer Experience: Why - And How - We Need to Rethink The Contact Center25March 2021Greg Weber Customer expectations have changed dramatically in recent years, both in the B2B and the B2C worlds. “The Amazon Effect,” as it’s often called,...