How CX Agents Can Become Customer Advocates 25 May 2022 Eventus Agents like helping customers. Happy customers buy more and require less service. It is a simple equation that too few companies recognize. A myopic focus on servicing cost creates a reverse incentive for...

How AI Is Revolutionizing the Way Customers Experience the Enterprise 5 May 2022 Eventus Artificial intelligence (AI) solutions are transforming customers’ expectations of what constitutes exceptional service. A well-executed AI experience increases convenience for...

It’s Time to Orchestrate the Customer Experience27April 2022Eventus Historically, businesses engaged in customer service have implemented new systems to address missing capabilities or to improve efficiency. With the number of overlapping capabilities in the...