Will Work@Home Remain a Call Center Staple?
Restrictions brought on by the pandemic led to the digital transformation of contact centers and CX, and we learned a lot about the challenges and benefits of work-at-home models. But after the pandemic, what will be the next step? We envision a hybrid approach that can help companies attract, retain, train, and coach employees whether they report for work when it is safe to do so, work from home, or both. There are many questions to ask when determining what the future will look like for your organization as it develops the ideal mix of work-at-home and on-site contact center resources. Read this white paper to learn how Eventus can help answer those questions and help you be successful with a work-at-home transformation.