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Conquering the Budget Struggle for Contact Center Transformation

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Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.
Who We Do Business With

4 of Top 5

Retail/E-Commerce Companies

12 of Top 20

US Health Organizations

2 of Top 3

US Telecommunications Companies

1 of Top 2

Global Hospitality Providers

2 of Top 5

Multi-Level Marketing Companies
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Future Vision: The Contact Center of Tomorrow

Future Vision: The Contact Center of Tomorrow

Consumers have more options than ever for reaching out to a company with questions or concerns, but with more options comes higher expectations. Customers whose expectations aren’t met are increasingly proving that they will go elsewhere for their service. 

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Eventus Earns Place on Top 100 Places to Work List

Eventus Earns Place on Top 100 Places to Work List

It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.

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How CX Agents Can Become Customer Advocates

How CX Agents Can Become Customer Advocates

Agents like helping customers. Happy customers buy more and require less service. It is a simple equation that too few companies recognize. A myopic focus on servicing cost creates a reverse incentive for customers, agents, and business partners to select alternate providers for their products and services.

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