Intelligence Hub: the world’s most robust solution to unify operational contact center and marketing data from multiple sources.
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Built In today announced that Eventus Solutions Group was honored in its 2023 Best Places To Work Awards. Specifically, Eventus earned a place on Best Midsized Places to Work in Colorado AND the Best Places to Work in Colorado. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S.
Consumers have more options than ever for reaching out to a company with questions or concerns, but with more options comes higher expectations. Customers whose expectations aren’t met are increasingly proving that they will go elsewhere for their service.
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.