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Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.
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Retail/E-Commerce Companies

12 of Top 20

US Health Organizations

2 of Top 3

US Telecommunications Companies

1 of Top 2

Global Hospitality Providers

2 of Top 5

Multi-Level Marketing Companies
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How AI Is Revolutionizing the Way Customers Experience the Enterprise

How AI Is Revolutionizing the Way Customers Experience the Enterprise

Artificial intelligence (AI) solutions are transforming customers’ expectations of what constitutes exceptional service. A well-executed AI experience increases convenience for customers. However, a clunky or poorly orchestrated solution can actually increase customers’ frustration when interacting with your brand.

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It’s Time to Orchestrate the Customer Experience

It’s Time to Orchestrate the Customer Experience

Historically, businesses engaged in customer service have implemented new systems to address missing capabilities or to improve efficiency. With the number of overlapping capabilities in the marketplace, that mindset needs to shift toward designing solutions with an eye toward experience orchestration rather than simply adding more systems to address changing business conditions.

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3 Steps to A More Proactive Customer Experience Strategy

3 Steps to A More Proactive Customer Experience Strategy

People hate calling contact centers. However, many companies that seek to create a customer experience strategy that leads to an improved experience are often hindered by the use of flat success measurements such as Net Promoter Score (NPS) or Customer Satisfaction (CSAT).

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