Highly Outcome Focused

from Start to Operations

Ensure Outcomes

Want to build a true partnership with a company that owns your outcomes, and is willing to contract to them? Eventus offers a range of managed services to meet specific enterprise needs. Our team of experts can ensure that the CX vision you have designed delivers the outcomes you expect through our suite of business services. Whether you need support to ensure that your carefully designed contact center experiences are delivered effectively, experts to identify key business intelligence hidden within your contact center data, or a dedicated team capable of delivering transformative contact center services, Eventus has proven experience delivering successful outcomes.  

Technology Services

Our expertise in building, integrating, and managing cloud CX platforms ensures that your carefully designed voice and digital experiences is delivered effectively and efficiently. Our approach combines the latest technologies with proven operational methodologies and techniques to deliver a superior service experience. This more proactive managed services support can reduce downtime and impact to your customers. We work hard to exceed expectations through our enterprise support SLAs and capacity to adapt to new project work as you scale. With the right platform and support, enterprises and organizations can realize dramatic CX improvements fast.

Workforce Operations

Organizations find they achieve better results when they work with a partner who is continuously invested in their transformation. Through our parent company, TechMahindra, a Gartner Leader, Eventus provides transformative contact center services that improve quality, optimize processes, and deliver exceptional customer service across a global delivery footprint. We are a leading Digital Contact Center provider and a top IT integrator, a reliable combination for minimizing your operational risk. If you’re looking to build a true partnership with a company who owns your business outcomes and is willing to contract to them, Eventus can help. 

Insights & Analytics

Let Eventus convert your data into analytics and reveal the often-hidden insights that are critical for continually improving contact center service. This insight supports a higher level of data-driven decision-making that can help you strengthen your workforce, support more customer-centric product launches and marketing campaigns, and drive higher quality customer interactions. Bringing this data together also eliminates data silos, ensuring that you have rapid access to the critical information they need. With the right analytics in place, you can realize the full potential of your contact center data.

CX Partnership

Want to truly optimize components of your contact center business? Eventus offers a CX partnership with a dedicated cross-functional team that manages across people, process, and technology. This partnership is built upon an outcomes-based agreement that ensures you see desired results. We provide clear, real-time monitoring to drive in the moment decision-making. Knowing what happens as it happens drives outstanding customer experiences at scale, particularly when done with the right tools and right philosophies. Industry-leading forecasting, planning and measurement affords you maximum agility and reduces the risk of negative experiences.

Learn How To Leverage The Trends To Transform CX

Customer experience (CX) initiatives remain one of the top priorities of most executives, yet few know how and where to begin. You can dip your toes into the shallow waters of small-scale CX change, or you can set the stage for a transformative CX approach leveraging one of the five key trends identified in our guide.
World class Customer Experiences are driven by best-of-breed Technology, and an outcome-focused Operation.