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Conquering the Budget Struggle for Contact Center Transformation

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Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.
Who We Do Business With

4 of Top 5

Retail/E-Commerce Companies

12 of Top 20

US Health Organizations

2 of Top 3

US Telecommunications Companies

1 of Top 2

Global Hospitality Providers

2 of Top 5

Multi-Level Marketing Companies
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Every Event an Opportunity
It’s Time to Orchestrate the Customer Experience

It’s Time to Orchestrate the Customer Experience

Historically, businesses engaged in customer service have implemented new systems to address missing capabilities or to improve efficiency. With the number of overlapping capabilities in the marketplace, that mindset needs to shift toward designing solutions with an eye toward experience orchestration rather than simply adding more systems to address changing business conditions.

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3 Steps to A More Proactive Customer Experience Strategy

3 Steps to A More Proactive Customer Experience Strategy

People hate calling contact centers. However, many companies that seek to create a customer experience strategy that leads to an improved experience are often hindered by the use of flat success measurements such as Net Promoter Score (NPS) or Customer Satisfaction (CSAT).

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The Benefits of Knowledge Capturing and Knowledge Management

The Benefits of Knowledge Capturing and Knowledge Management

Effective knowledge capture is the first step to leveraging the tacit knowledge retained by your employees, partners, and customers to improve your organization. Still, it’s only the first step. As they say, knowledge is power, but what is knowledge without appropriate management to ensure its dissemination to the people who can best act upon it?

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