Every Event an Opportunity

Built In Honors Eventus in Its Esteemed 2024 Best Places To Work Awards

Built In Honors Eventus in Its Esteemed 2024 Best Places To Work Awards

Denver, CO // January 9, 2024 —Built In today announced that Eventus was honored in its 2024 Best Places To Work Awards. Specifically, Eventus earned a place on Best Midsized Places to Work in Colorado in Denver. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S.

read more
Eventus Solutions Group, a Tech Mahindra Portfolio company, Launches Navixus™

Eventus Solutions Group, a Tech Mahindra Portfolio company, Launches Navixus™

Eventus, a leading provider of digital transformation, consulting, and business re-engineering solutions, has announced today the launch of a new business unit Navixus™, within Tech Mahindra Business Process Services (BPS). Navixus™ will combine Tech Mahindra’s Business Process Services’ automation, analytics, and consulting with Eventus’ customer experience (CX) and transformation capabilities to offer a holistic digital transformation suite to customers.

read more
Built In Honors Eventus in Its Esteemed 2023 Best Places To Work Awards

Built In Honors Eventus in Its Esteemed 2023 Best Places To Work Awards

Built In today announced that Eventus Solutions Group was honored in its 2023 Best Places To Work Awards. Specifically, Eventus earned a place on Best Midsized Places to Work in Colorado AND the Best Places to Work in Colorado. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S. 

read more
Future Vision: The Contact Center of Tomorrow

Future Vision: The Contact Center of Tomorrow

Consumers have more options than ever for reaching out to a company with questions or concerns, but with more options comes higher expectations. Customers whose expectations aren’t met are increasingly proving that they will go elsewhere for their service. 

read more
Eventus Earns Place on Top 100 Places to Work List

Eventus Earns Place on Top 100 Places to Work List

It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.

read more
How CX Agents Can Become Customer Advocates

How CX Agents Can Become Customer Advocates

Agents like helping customers. Happy customers buy more and require less service. It is a simple equation that too few companies recognize. A myopic focus on servicing cost creates a reverse incentive for customers, agents, and business partners to select alternate providers for their products and services.

read more
It’s Time to Orchestrate the Customer Experience

It’s Time to Orchestrate the Customer Experience

Historically, businesses engaged in customer service have implemented new systems to address missing capabilities or to improve efficiency. With the number of overlapping capabilities in the marketplace, that mindset needs to shift toward designing solutions with an eye toward experience orchestration rather than simply adding more systems to address changing business conditions.

read more
The Benefits of Knowledge Capturing and Knowledge Management

The Benefits of Knowledge Capturing and Knowledge Management

Effective knowledge capture is the first step to leveraging the tacit knowledge retained by your employees, partners, and customers to improve your organization. Still, it’s only the first step. As they say, knowledge is power, but what is knowledge without appropriate management to ensure its dissemination to the people who can best act upon it?

read more
The Complete History of Customer Service Operations

The Complete History of Customer Service Operations

When does customer service begin? For your customer, it begins with the first perception they have of your business. However, it’s the first interaction between customer and business—in-person, over the phone or online—that gives businesses an opportunity to build a relationship.

read more