5 Ways Oracle RightNow Can Reduce Chat Handling Times

5 Ways Oracle RightNow Can Reduce Chat Handling Times

5 Way Oracle Can Reduce Chat Handling Times 30 NOVEMBER 2013 Eventus Marketing Team Providing your website visitors with chat functionality is a must in 2013. Being able to speak with a real person about any questions or comments trumps waiting on hold on the phone or...
Can Your Customer Service Center Do This?

Can Your Customer Service Center Do This?

Can Your Customer Service Center Do This? 26 NOVEMBER 2013 Eventus Marketing Team This morning I had a great customer service experience.  I will share it with you.  I will even name names.  I want you to ask yourself whether your own customer care organization could...