Future Vision: The Contact Center of Tomorrow

Future Vision: The Contact Center of Tomorrow

Future Vision: The Contact Center of Tomorrow 29 November 2022 Eventus Consumers have more options than ever for reaching out to a company with questions or concerns, but with more options comes higher expectations. Customers whose expectations aren’t met are...
How CX Agents Can Become Customer Advocates

How CX Agents Can Become Customer Advocates

How CX Agents Can Become Customer Advocates 25 May 2022 Eventus Agents like helping customers. Happy customers buy more and require less service. It is a simple equation that too few companies recognize. A myopic focus on servicing cost creates a reverse incentive for...