by Jennifer Chan | May 25, 2022 | Feature
How CX Agents Can Become Customer Advocates 25 May 2022 Eventus Agents like helping customers. Happy customers buy more and require less service. It is a simple equation that too few companies recognize. A myopic focus on servicing cost creates a reverse incentive for...
by Jennifer Chan | May 5, 2022 | Feature
How AI Is Revolutionizing the Way Customers Experience the Enterprise 5 May 2022 Eventus Artificial intelligence (AI) solutions are transforming customers’ expectations of what constitutes exceptional service. A well-executed AI experience increases convenience for...
by Jeff Tropeano | Apr 27, 2022 | Feature
It’s Time to Orchestrate the Customer Experience 27 April 2022 Eventus Historically, businesses engaged in customer service have implemented new systems to address missing capabilities or to improve efficiency. With the number of overlapping capabilities in the...
by Jennifer Chan | Mar 18, 2022 | Feature
3 Steps to A More Proactive Customer Experience Strategy 18 March 2022 Eventus People hate calling contact centers. However, many companies that seek to create a customer experience strategy that leads to an improved experience are often hindered by the use of flat...
by Jennifer Chan | Nov 5, 2021 | Feature
The Benefits of Knowledge Capturing and Knowledge Management 04 November 2021 Eventus Effective knowledge capture is the first step to leveraging the tacit knowledge retained by your employees, partners, and customers to improve your organization. Still, it’s only the...
by Eventus | Oct 26, 2021 | Feature
The Complete History of Customer Service Operations 08 October 2021 Eventus When does customer service begin? For your customer, it begins with the first perception they have of your business. However, it’s the first interaction between customer and...
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