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Lighting Up The Utility Industry at the Intersection of IoT & CX

Lighting Up The Utility Industry at the Intersection of IoT & CX

by Arti Visana | Feb 27, 2020 | Feature

Lighting Up The Utility Industry at the Intersection of IoT & CX 27 FEBRUARY 2020 Eventus The adoption of digital energy meters by utility companies has been one of the greatest success stories in the dynamic and fast-growing IoT industry. According to David...
Prepare for Oceans of Data and the New Wave of CX and Contact Center Intelligence

Prepare for Oceans of Data and the New Wave of CX and Contact Center Intelligence

by Arti Visana | Feb 26, 2020 | Feature

Prepare for Oceans of Data and the New Wave of CX and Contact Center Intelligence 26 FEBRUARY 2020 Eventus  Every mega trend in the CX industry today generates data, whether it is personalization (delivering the preferred experience to every individual customer),...
How An Orchestrated Customer Journey can Differentiate Energy Providers in an Increasingly Competitive, Deregulated Market

How An Orchestrated Customer Journey can Differentiate Energy Providers in an Increasingly Competitive, Deregulated Market

by Greg Weber | Feb 25, 2020 | Feature

How An Orchestrated Customer Journey can Differentiate Energy Providers in an Increasingly Competitive, Deregulated Market 25 FEBRUARY 2020 By: Greg Weber Millennials (those born after 1982) account for one-third of the adult population this year and will...
Cloud Providers & The Contact Center Market: How AWS & Their Competitors Are Approaching the CX Industry

Cloud Providers & The Contact Center Market: How AWS & Their Competitors Are Approaching the CX Industry

by Keith Blanco | Feb 20, 2020 | Feature

Cloud Providers & The Contact Center Market: How AWS & Their Competitors Are Approaching the CX Industry 20 FEBRUARY 2020 By: Keith Blanco For decades, the contact center industry has been dominated by traditional software, networking and outsourcing...
CX as a Profit Center: What Companies Miss When They Focus On Lowering Costs Instead of Driving Better Business Outcomes

CX as a Profit Center: What Companies Miss When They Focus On Lowering Costs Instead of Driving Better Business Outcomes

by JC Smith | Feb 18, 2020 | Feature

CX as a Profit Center: What Companies Miss When They Focus On Lowering Costs Instead of Driving Better Business Outcomes 18 FEBRUARY 2020 By: JC Smith For decades, from call centers to contact centers, many businesses and organizations have looked at “customer...
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