by Heather Barrow | Oct 14, 2020 | Feature, Technologies
APA for Accelerated ROI 14 OCTOBER 2020 Heather Barrow Who isn’t trying to find new ways to conserve resources – lower costs – and generate better results from their investments in customer experience and contact centers? There are so many opportunities to save money...
by Heather Barrow | Oct 7, 2020 | Feature, Technologies
Orchestration & Automation: Keys to Tapping and Activating Data to Drive Personalized and Productive CX 07 OCTOBER 2020 Heather Barrow Earlier this year, Eventus published a white paper titled “The Orchestrated Customer Experience: CX Transformation Delivered by a...
by Heather Barrow | Aug 20, 2020 | Feature, Technologies
It is Time for Real Time, All the Time, as Contact Centers Transform 20 AUGUST 2020 Heather Barrow We have been working for months to develop near to real time reporting as part of IntelligenceHub™ capabilities, and our team is very proud to announce this new feature...
by Heather Barrow | Jul 16, 2020 | Feature, Partners, Technologies, Trends
Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights 16 JULY 2020 By: Heather Barrow There is no question that big brands, enterprises, small and medium businesses, government agencies and other organizations now understand the...
by Heather Barrow | Apr 14, 2020 | Feature, Partners, Technologies, Trends
Latest IntelligenceHub Release Enhancements and Features 14 APRIL 2020 By: Heather Barrow We’re delighted to announce several exciting new capabilities have been added to our IntelligenceHub platform. Here’s a quick summary: Pegasystems Pega Platform is now available...
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