by Karl Holzthum | Sep 8, 2020 | Feature, Technologies, Trends
Blue Cross Blue Shield Company Saves Over $40m with Customer Service Transformation 08 SEPTEMBER 2020 By Karl Holzthum Driving substantial improvements in health insurance customer service is on the minds of every executive responsible for maximizing the value of...
by Ted Haugland | Sep 2, 2020 | Feature, Partners, Technologies, Trends
Use Pega to transform your contact center’s performance 02 SEPTEMBER 2020 By Ted Haugland In the search for differentiation, especially in a COVID environment, companies should search to re-invent their approach to business, especially in electronic channels whose...
by Arti Visana | Aug 24, 2020 | Covid-19, Feature, Technologies, Trends
Real-Time Contact Center Capabilities: More Important Than Ever? 21 AUGUST 2020 Eventus Originally published on Call Center Management Knowing exactly what is going on in a contact center by recording and analyzing every interaction between what transpires between...
by Heather Barrow | Jul 16, 2020 | Feature, Partners, Technologies, Trends
Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights 16 JULY 2020 By: Heather Barrow There is no question that big brands, enterprises, small and medium businesses, government agencies and other organizations now understand the...
by Arti Visana | Jul 8, 2020 | Covid-19, Feature, Partners, Technologies, Trends
Security, Identity, Efficiency and Quality Control Will Scale Successful W@H CX Platforms 07 JULY 2020 Eventus Originally published on Customer Magazine It has been a challenging four months in the contact center and CX industry, with news coming out every day on the...
by Jeff Tropeano | Jul 7, 2020 | Covid-19, Feature, Technologies, Trends
Stronger Than Ever: How the Rapid Move to Home Agents Brings New Requirements Into Focus 07 JULY 2020 By Jeff Tropeano While there has been some resistance to moving physical contact centers online in the context of the global health crisis, most brands are embracing...
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