by Ted Haugland | Sep 2, 2020 | Feature, Partners, Technologies, Trends
Use Pega to transform your contact center’s performance 02 SEPTEMBER 2020 By Ted Haugland In the search for differentiation, especially in a COVID environment, companies should search to re-invent their approach to business, especially in electronic channels whose...
by Heather Barrow | Jul 16, 2020 | Feature, Partners, Technologies, Trends
Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights 16 JULY 2020 By: Heather Barrow There is no question that big brands, enterprises, small and medium businesses, government agencies and other organizations now understand the...
by Arti Visana | Jul 8, 2020 | Covid-19, Feature, Partners, Technologies, Trends
Security, Identity, Efficiency and Quality Control Will Scale Successful W@H CX Platforms 07 JULY 2020 Eventus Originally published on Customer Magazine It has been a challenging four months in the contact center and CX industry, with news coming out every day on the...
by Arti Visana | Jun 29, 2020 | Covid-19, Feature, Partners, Technologies, Trends
Will Identity Verification Automation Change Contact Center and CX Dynamics For Good? 26 JUNE 2020 Eventus There is a perfect storm brewing during this time of COVID-19 as the contact center and CX industries have been forced to pivot to Work From Home models,...
by Arti Visana | Jun 25, 2020 | Partners, Technologies, Trends
“What Was Your First Dog’s Name?” And Other Ways to Annoy Your Customers 25 JUNE 2020 By Julie Runda We all joke that it’s a wise idea to stay away from politics and religion in most conversations unless you’re pretty sure of how that’s going to work...
by Arti Visana | Jun 10, 2020 | Partners, Technologies, Trends
A Tale of Two CRM Architectures: Do you start or finish with your business processes? 10 JUNE 2020 Eventus Brands and service providers are increasingly taking a customer-centric mindset, seeking to understand their customers more deeply than ever before and use that...
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