by Arti Visana | Sep 29, 2021 | Feature
Internal Call Center Operations vs. Outsourcing: Which is Better? 29 SEPTEMBER 2021 Eventus The business world seems to sway back and forth between its preference for call center outsourcing and internal call center operations. In the 1990s, major cost savings drove...
by Jennifer Chan | Sep 28, 2021 | Feature
Three Call Center Metrics You Should Be Tracking – But Probably Aren’t 28 September 2021 Eventus When it comes to measuring the success of your customer call center, there’s no shortage of lists telling you which metrics to track. Many of these focus on...
by Jennifer Chan | Sep 24, 2021 | Press Release
Engagement Hubs Put Customers at the Center 24 September 2021 Eventus Customer engagement hubs (CEHs) have become increasingly popular for a simple reason: They centralize all customer interactions in a single, simplified customer experience, enabling synchronization...
by Rob Rutledge | Sep 22, 2021 | Feature
What’s the difference between customer service and customer experience – and why does it matter? 21 September 2021 Milos Djokovic Making your customers feel valued and important is a key business differentiator, which in some competitive industries may be...
by Jennifer Chan | Sep 15, 2021 | Feature
Virtual Call Centers: Is your work-at-home arrangement a competitive advantage? 15 September 2021 Eventus As we move toward a post-pandemic world, customer experience professionals may be evaluating their current remote call center teams. With staff working at home...
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