by Jennifer Chan | May 25, 2022 | Feature
How CX Agents Can Become Customer Advocates 25 May 2022 Eventus Agents like helping customers. Happy customers buy more and require less service. It is a simple equation that too few companies recognize. A myopic focus on servicing cost creates a reverse incentive for...
by Jennifer Chan | May 5, 2022 | Feature
How AI Is Revolutionizing the Way Customers Experience the Enterprise 5 May 2022 Eventus Artificial intelligence (AI) solutions are transforming customers’ expectations of what constitutes exceptional service. A well-executed AI experience increases convenience for...
by Jennifer Chan | Mar 18, 2022 | Feature
3 Steps to A More Proactive Customer Experience Strategy 18 March 2022 Eventus People hate calling contact centers. However, many companies that seek to create a customer experience strategy that leads to an improved experience are often hindered by the use of flat...
by Jennifer Chan | Nov 5, 2021 | Feature
The Benefits of Knowledge Capturing and Knowledge Management 04 November 2021 Eventus Effective knowledge capture is the first step to leveraging the tacit knowledge retained by your employees, partners, and customers to improve your organization. Still, it’s only the...
by Jennifer Chan | Sep 28, 2021 | Feature
Three Call Center Metrics You Should Be Tracking – But Probably Aren’t 28 September 2021 Eventus When it comes to measuring the success of your customer call center, there’s no shortage of lists telling you which metrics to track. Many of these focus on...
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