Engagement Hubs Put Customers at the Center


September 2021


Customer engagement hubs (CEHs) have become increasingly popular for a simple reason: They centralize all customer interactions in a single, simplified customer experience, enabling synchronization across sales, marketing, and other departments to optimally engage patrons.
Put another way, a well-planned and -executed CEH is meant to make your old-fashioned contact center obsolete.

To read more, go to the article originally published in destination CRM.

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