by Rob Rutledge | Apr 22, 2020 | Technologies, Trends
Bringing Cloud CX Down To Earth in 2020: What We Learned and Why It Matters 22 APRIL 2020 By Milos Djokovic Those of us who have been in the call center – then contact center – and now customer experience (CX) industry are more than comfortable with change. In fact,...
by Heather Barrow | Apr 14, 2020 | Feature, Partners, Technologies, Trends
Latest IntelligenceHub Release Enhancements and Features 14 APRIL 2020 By: Heather Barrow We’re delighted to announce several exciting new capabilities have been added to our IntelligenceHub platform. Here’s a quick summary: Pegasystems Pega Platform is now available...
by Arti Visana | Apr 9, 2020 | Covid-19, Press Release, Technologies
Eventus Expands COVID-19 Rapid Response Program 09 APRIL 2020 Eventus Announcements Cloud Solution and Virtual Contact Center and CX Applications Enable Companies to Support Work From Home Models across Agents, Managers and Operations Leaders April 7, 2020, Denver, CO...
by Arti Visana | Apr 8, 2020 | Covid-19, Feature
Accelerating Innovation from CX to PX Contact Center Technologies Applied to Improve Patient Experience 07 APRIL 2020 Eventus Telemedicine and telehealth have been in existence for nearly twenty years, but the adoption rate has been slower than other Internet-based...
by Al Miller | Apr 2, 2020 | Covid-19, Technologies
Telemedicine is Inevitable and With the Application of Customer Experience to Patient Experience, Contact Center Expertise Will Drive Successful Outcomes 02 April 2020 By Sean Erickson Rising healthcare costs and the growing need for access to affordable health care...
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