by Arti Visana | Oct 15, 2015 | Feature
Eventus Contact Center Consulting Experts Help Transportation Firm Get Smart About Customer Engagement 15 OCTOBER 2015 Eventus DENVER CO – In the Age of the Customer in which we all now live and work, surveys consistently show consumers prefer answering their own...
by Arti Visana | Oct 12, 2015 | Feature
Four Key Drivers for 311 2.0 Customer Engagement Initiatives 12 OCTOBER 2015 Eventus We have written a couple times already this year about what we call “311 2.0”, the next generation of customer engagement capabilities now being implemented by state, local and...
by Arti Visana | Oct 6, 2015 | Feature
Eventus Contact Center Consulting Expert to Present at Oracle OpenWorld 06 OCTOBER 2015 Eventus DENVER, CO – Eventus Solutions Group today announced that Doug Dostal, Senior Director CRM Architecture, will be speaking at Oracle OpenWorld. Mr. Dostal will be...
by Arti Visana | Oct 3, 2015 | Feature
The Importance of Service Standards to a Customer Engagement Strategy 03 OCTOBER 2015 Eventus In an era where customers have more choice than ever before, companies must differentiate themselves not only by the products and services they sell, but also by how they...
by Arti Visana | Oct 1, 2015 | Feature
How Does Your Partner See Service Cloud Fitting into a Comprehensive Customer Engagement Strategy? 01 OCTOBER 2015 Eventus Earlier this year, we published a whitepaper called “12 Questions to Ask your Service Cloud Implementation Partner”. The fourth question our...
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