Eventus Contact Center Consulting Expert to Present at Oracle OpenWorld
DENVER, CO – Eventus Solutions Group today announced that Doug Dostal, Senior Director CRM Architecture, will be speaking at Oracle OpenWorld. Mr. Dostal will be co-presenting a session called “Get Better: Accelerating Oracle Service Cloud and Siebel Integration” with Oracle Senior Product Management Director Roderick Peace. The session will take place in the CX Service track at Oracle OpenWorld on Wednesday, October 28 at 1:45 in Moscone West – 2006.
Siebel was the first vendor to bring an enterprise perspective to CRM. As a result, many large organizations chose to implement Siebel as the foundation for all their customer-facing systems. However, over the past ten years, the CRM category has seen an explosion in new capabilities including omnichannel, knowledgebases, self-service, social and mobile. Siebel Modernization combines Oracle Service Cloud with Siebel into a hybrid architecture that adds market-leading modern CRM capabilities, leverages investments in Siebel, and avoids the risk, cost and disruption of a major system replacement.
As Senior Director CRM Architecture for Eventus Solutions Group, Mr. Dostal has maintained extensive architectural expertise with major CRM Systems focusing on cloud delivered applications. He has acted as primary architect for over 30 CRM engagements. Mr. Dostal is often requested as a senior level architectural advisory for client organizations including Fortune 500 organizations. Mr. Dostal spent 15 years as a Signal Officer in the U.S. Army, has a BS Degree in Management Information Systems from Iowa State University and received his MBA from the University of Iowa.
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.