by Arti Visana | Apr 30, 2014 | Feature
How Dedicated Chat Can Change Call Center Operations 30 APRIL 2014 Eventus Marketing Team Live chat has quickly become an important customer service option for consumers online today, allowing them to quickly receive answers to their questions by a live person with...
by Arti Visana | Apr 17, 2014 | Feature
How Travelocity Benefitted from Oracle’s RightNow Solutions 17 APRIL 2014 Eventus Marketing Team Travelocity is one of the internet’s leading provider of travel services for both leisure and business travelers alike. Consumers can access all of Travelocity’s...
by Arti Visana | Apr 14, 2014 | Feature
How to Start Improving Your Customer Experience Within the Contact Center 14 APRIL 2014 Eventus Marketing Team How many of you have had a negative experience with a contact center? I am guessing all of you. If you have called a contact center in the past twenty-five...
by Arti Visana | Apr 10, 2014 | Feature
How Customer Engagement Influences Contact Center Strategy 10 APRIL 2014 Eventus Marketing Team When it comes to cultivating a reputation for your business, customer service should be your top priority. In order to deliver exactly what your customers want in your...
by Arti Visana | Apr 7, 2014 | Feature
Are Your Contact Centers Focused on the Customer Experience? 07 APRIL 2014 Eventus Marketing Team Everyone has dealt with terrible customer service before. Go around the table at dinner and people will remember every detail of a bad retail experience, a terrible stay...
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