by Eventus | Feb 3, 2021 | Feature, Technologies, Trends
The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021 26 January 2021 Eventus Originally published on CustomerZone 360 2020 was unlike any other in the customer service and contact center industry. Overnight,...
by Eventus | Dec 3, 2020 | Feature, Technologies, Trends
Big Data Analytics – What Contact Centers Can Learn from the Tampa Bay Rays 02 December 2020 Eventus Originally published on Customer Magazine Big Data has been with us for years, and across its many forms, is used more widely than most of us realize. As the...
by Eventus | Oct 19, 2020 | Covid-19, Feature, Technologies, Trends
Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold? 16 October 2020 Eventus Originally published on Customer Magazine As enterprises continue to try and process the massive disruption, turmoil and uncertainty brought about by the...
by Heather Barrow | Oct 14, 2020 | Feature, Technologies
APA for Accelerated ROI 14 OCTOBER 2020 Heather Barrow Who isn’t trying to find new ways to conserve resources – lower costs – and generate better results from their investments in customer experience and contact centers? There are so many opportunities to save money...
by Eventus | Oct 8, 2020 | Feature, Technologies, Trends
When Things Get Tough, the Tough Get Going: Contact Center Transformation in an Age of Disruption 08 October 2020 Eventus Originally published on Customer Magazine Nearly every large enterprise and government agency has a dramatic story about shifting their contact...
by Heather Barrow | Oct 7, 2020 | Feature, Technologies
Orchestration & Automation: Keys to Tapping and Activating Data to Drive Personalized and Productive CX 07 OCTOBER 2020 Heather Barrow Earlier this year, Eventus published a white paper titled “The Orchestrated Customer Experience: CX Transformation Delivered by a...
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