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Contact Center Data on The Rise Huge Opportunities, Huge Challenges

Contact Center Data on The Rise Huge Opportunities, Huge Challenges

by Eventus | Oct 1, 2020 | Covid-19, Feature, Technologies, Trends

Contact Center Data on The Rise Huge Opportunities, Huge Challenges 30 SEPTEMBER 2020 Eventus Originally published on Customer Magazine Companies often talk about identifying customer pain points, and Contact Centers present the clearest opportunity to capture this...
With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save

With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save

by Juhi Fadia | Sep 15, 2020 | Covid-19, Feature, Technologies, Trends

With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save 14 September 2020 Eventus Originally published on Customer Magazine Vasupradha Srinivasan, Senior Analyst at Forrester, and one of the top thought leaders in the contact...
Blue Cross Blue Shield Company Saves Over $40m with Customer Service Transformation

Blue Cross Blue Shield Company Saves Over $40m with Customer Service Transformation

by Karl Holzthum | Sep 8, 2020 | Feature, Technologies, Trends

Blue Cross Blue Shield Company Saves Over $40m with Customer Service Transformation 08 SEPTEMBER 2020 By Karl Holzthum Driving substantial improvements in health insurance customer service is on the minds of every executive responsible for maximizing the value of...
Use Pega to transform your contact center’s performance

Use Pega to transform your contact center’s performance

by Ted Haugland | Sep 2, 2020 | Feature, Partners, Technologies, Trends

Use Pega to transform your contact center’s performance 02 SEPTEMBER 2020 By Ted Haugland In the search for differentiation, especially in a COVID environment, companies should search to re-invent their approach to business, especially in electronic channels whose...
Real-Time Contact Center Capabilities: More Important Than Ever?

Real-Time Contact Center Capabilities: More Important Than Ever?

by Arti Visana | Aug 24, 2020 | Covid-19, Feature, Technologies, Trends

Real-Time Contact Center Capabilities: More Important Than Ever? 21 AUGUST 2020 Eventus Originally published on Call Center Management Knowing exactly what is going on in a contact center by recording and analyzing every interaction between what transpires between...
It is Time for Real Time, All the Time, as Contact Centers Transform

It is Time for Real Time, All the Time, as Contact Centers Transform

by Heather Barrow | Aug 20, 2020 | Feature, Technologies

It is Time for Real Time, All the Time, as Contact Centers Transform 20 AUGUST 2020 Heather Barrow We have been working for months to develop near to real time reporting as part of IntelligenceHub™ capabilities, and our team is very proud to announce this new feature...
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