by Arti Visana | Feb 27, 2020 | Feature
Lighting Up The Utility Industry at the Intersection of IoT & CX 27 FEBRUARY 2020 Eventus The adoption of digital energy meters by utility companies has been one of the greatest success stories in the dynamic and fast-growing IoT industry. According to David...
by Arti Visana | Feb 26, 2020 | Feature
Prepare for Oceans of Data and the New Wave of CX and Contact Center Intelligence 26 FEBRUARY 2020 Eventus Every mega trend in the CX industry today generates data, whether it is personalization (delivering the preferred experience to every individual customer),...
by Arti Visana | Dec 4, 2019 | Feature
Ten Tips For Excellence in Customer Experience for E-Commerce Companies As The Physical and Digital Retail Industry Continues to Converge 04 DECEMBER 2019 By Rob Rutledge 2019’s holiday shopping season is well underway, with blockbuster Black Friday and Cyber Monday...
by Arti Visana | Nov 26, 2019 | Feature
As More Healthcare Moves Online, Companies Are Leveraging Best Practices in Contact Centers To Improve Efficiency 26 NOVEMBER 2019 By Sean Erickson We’re officially in the middle of open enrollment for healthcare insurance plans, and contact centers have geared...
by Arti Visana | Nov 14, 2019 | Feature
Managing Multiple Data Streams & Platforms In Contact Center of the Future 14 NOVEMBER 2019 Eventus Announcements This article was originally published on Customer Magazine One of the unintended consequences of digital transformation within large enterprises and...
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