by Jennifer Chan | Mar 25, 2021 | Feature
Delivering The Orchestrated Customer Experience: Why – And How – We Need to Rethink The Contact Center 25 March 2021 Greg Weber Customer expectations have changed dramatically in recent years, both in the B2B and the B2C worlds. “The Amazon Effect,” as...
by Rob Rutledge | Mar 25, 2021 | Feature
Learn How to Improve Call Center Customer Service in 2021 by Thinking Like an Always-On Consumer 25 March 2021 Rob Rutledge Do you know how to improve your call center customer service – or if you even need to? Customer expectations have changed dramatically in...
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