Delivering The Orchestrated Customer Experience: Why – And How – We Need to Rethink The Contact Center
25
March 2021
Greg Weber
Customer expectations have changed dramatically in recent years, both in the B2B and the B2C worlds. “The Amazon Effect,” as it’s often called, created a paradigm in which every retailer can deliver goods ordered within 24 hours, businesses are always open, and customer service responds promptly, even at 2:00 AM. While many retail businesses were quick to catch on, other industries have been slower to adapt.
To read more, go to the article originally published in VAR Insights.
Similar Blogs
Virtual Call Centers: Is your work-at-home arrangement a competitive advantage?
We have exciting news to share! Eventus Solutions Group has entered into an agreement to become a portfolio company of Tech Mahindra, a $5B leading provider of digital transformation and consulting services and solutions.
Eventus to become a Tech Mahindra Portfolio Company
We have exciting news to share! Eventus Solutions Group has entered into an agreement to become a portfolio company of Tech Mahindra, a $5B leading provider of digital transformation and consulting services and solutions.