The Contact Center Paradox

The Contact Center Paradox

by | May 14, 2014 | Feature

The Contact Center Paradox 27 AUGUST 2019 Author As with any other service upgrade or add-on, new call center technology often times receives a fair amount of push back from management and executives.  Hidden behind these reservations toward new technology within the...
Why Self-Service Support Sites Are Taking Over

Why Self-Service Support Sites Are Taking Over

by | May 7, 2014 | Feature

Why Self-Service Support Sites Are Taking Over 07 MAY 2014 Eventus Marketing Team Our current digital age has changed some of the ways we live our lives. Because we have now become used to information being available the second we request it, our expectations of...