by Arti Visana | Jan 30, 2014 | Feature
Make Your Contact Center Experience More Effortless for Your Customers 30 JANUARY 2014 Eventus Marketing Team The amount of effort a customer must exert in order to resolve an issue with your contact center plays a key role in their loyalty felt towards your company...
by Arti Visana | Jan 28, 2014 | Feature
Where Can RightNow Users Get Customization Support? 28 JANUARY 2014 Eventus Marketing Team As an Oracle RightNow CX implementation specialist with over 80 projects under our belts, we have significant experience with RightNow support and customizations. In fact,...
by Arti Visana | Jan 27, 2014 | Feature
Customer Service Operations the Enterprise Rent-a-Car Way 27 JANUARY 2014 Eventus Marketing Team For several years before I started working for a customer engagement firm, I have been a fan of the way Enterprise Rent-a-Car engages with their customers. This week, I...
by Arti Visana | Jan 26, 2014 | Feature
Winter RightNow Support & Cloud Services Additions: What to Know 26 JANUARY 2014 Eventus Marketing Team Lately, Oracle has begun implementing new changes to RightNow support and its services. Just a week or so ago, we spoke about the changing service plans coming...
by Arti Visana | Jan 24, 2014 | Feature
Why the Phone is Losing the Customer Service-based Call Center Battle 24 JANUARY 2014 Eventus Marketing Team According to a very interesting article on DestinationCRM.com, author Leonard Klie outlines how the customer service call center has been losing ground to web...
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