by Arti Visana | Jun 29, 2020 | Covid-19, Feature, Partners, Technologies, Trends
Will Identity Verification Automation Change Contact Center and CX Dynamics For Good? 26 JUNE 2020 Eventus There is a perfect storm brewing during this time of COVID-19 as the contact center and CX industries have been forced to pivot to Work From Home models,...
by Arti Visana | Jun 25, 2020 | Partners, Technologies, Trends
“What Was Your First Dog’s Name?” And Other Ways to Annoy Your Customers 25 JUNE 2020 By Julie Runda We all joke that it’s a wise idea to stay away from politics and religion in most conversations unless you’re pretty sure of how that’s going to work...
by Arti Visana | Jun 10, 2020 | Partners, Technologies, Trends
A Tale of Two CRM Architectures: Do you start or finish with your business processes? 10 JUNE 2020 Eventus Brands and service providers are increasingly taking a customer-centric mindset, seeking to understand their customers more deeply than ever before and use that...
by Ted Haugland | Jun 9, 2020 | Partners, Technologies, Trends
Choose the Right CRM/CX Application Architecture to Support Your Vision 09 JUNE 2020 By Ted Haugland As many companies look to replace first or second-generation CRM systems, there are numerous considerations in how to approach the transformation. The CRM market...
by Al Miller | May 5, 2020 | Covid-19, Technologies, Trends
Reach a Specialist in Minutes Through Healthcare Contact Center Expert Routing 05 May 2020 By Sean Erickson The advantages and benefits of medical call centers – whether they are run by hospitals, clinics, government agencies like the U.S. Department of Veterans...
by Rob Rutledge | Apr 22, 2020 | Technologies, Trends
Bringing Cloud CX Down To Earth in 2020: What We Learned and Why It Matters 22 APRIL 2020 By Milos Djokovic Those of us who have been in the call center – then contact center – and now customer experience (CX) industry are more than comfortable with change. In fact,...
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