by Jeff Tropeano | Mar 4, 2020 | Feature, Technologies, Trends
Reporting In: Brian Cantor and the CCWD Team Share Practical Insights on the State of Contact Center Technology 04 MARCH 2020 By Jeff Tropeano In their broad ranging and comprehensive new study, Customer Contact Week Digital’s “State of Contact Center Technology”...
by Jeff Tropeano | Feb 11, 2020 | Press Release
Eventus Rolls Out Mega Release of IntelligenceHub™ CX Data Analytics and Insights Platform 11 FEBRUARY 2020 Eventus Announcements IntelligenceHub 3.0 Unifies, Simplifies and Amplifies Big Data From Multiple Sources for the Ultimate in Business Intelligence for Contact...
by Jeff Tropeano | Feb 6, 2020 | Feature
Customer Experience as a Service: Introducing CXaaS Through This Special Report From CCWDigital Sponsored By Eventus 06 FEBRUARY 2020 Jeff Tropeano This week Contact Center Week Digital published a Special Report on a modern vision for Customer Experience as a...
by Jeff Tropeano | Jan 31, 2020 | Feature
The Subtle Yet Substantive Shifts in CX for Millennials: Prepare for Incoming 31 JANUARY 2020 By Jeff Tropeano Generation X consumers were born between 1965 and 1980, while Millennials were born between 1981 and 1996. As the latter graduate from high school and...
by Jeff Tropeano | Dec 20, 2019 | Feature
2020 Will Redefine CX Outsourcing and Managed Services With Technology Advances and Economies of Scale 20 DECEMBER 2019 By Jeff Tropeano As the impact of a differentiating Customer Experience (CX) continues to drive investment in delivering not only a great CX, but...
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