by Eventus | Oct 19, 2020 | Covid-19, Feature, Technologies, Trends
Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold? 16 October 2020 Eventus Originally published on Customer Magazine As enterprises continue to try and process the massive disruption, turmoil and uncertainty brought about by the...
by Eventus | Oct 8, 2020 | Feature, Technologies, Trends
When Things Get Tough, the Tough Get Going: Contact Center Transformation in an Age of Disruption 08 October 2020 Eventus Originally published on Customer Magazine Nearly every large enterprise and government agency has a dramatic story about shifting their contact...
by Eventus | Oct 1, 2020 | Covid-19, Feature, Technologies, Trends
Contact Center Data on The Rise Huge Opportunities, Huge Challenges 30 SEPTEMBER 2020 Eventus Originally published on Customer Magazine Companies often talk about identifying customer pain points, and Contact Centers present the clearest opportunity to capture this...
by Eventus | Sep 28, 2020 | Feature
Thank You for Your Support and Donations – We’re Curing Childhood Cancer, Together 29 SEPTEMBER 2020 Eventus On September 26, participants nationwide celebrated St. Jude’s first ever virtual walk/run event in honor of Childhood Cancer Awareness Month. With your...
by Eventus | Sep 23, 2020 | Press Release
Eventus Sponsors Live Webinar On Managing Oceans of Data in the Contact Center 24 SEPTEMBER 2020 Eventus September 24, 2020, Denver, CO – Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions, and contact center technology...
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