Eventus Sponsors Live Webinar On Managing Oceans of Data in the Contact Center
September 24, 2020, Denver, CO – Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions, and contact center technology company has announced the are sponsoring a Customer Magazine live webinar on Tuesday, October 20, 2020, 12:30 pm ET | 9:30 am PT.
Heather Barrow, lead developer and manager of Eventus IntelligenceHub, will demonstrate the value of normalizing data from multiple sources, and converting that data into actionable information, including notifications and alerts that drive real time improvements and positive outcomes for customers, for agents, and for contact center and CX managers.
She will be joined by special guest and industry expert Jon Arnold, independent analyst and thought leader in CX. Arnold will share his insights on the challenges and benefits associated with big data analytics and business intelligence positioned to improve operations and customer satisfaction when the data is orchestrated in a consumable and actionable fashion.
This cloud-based contact center analytics platform has been serving large enterprise clients as a core part of Eventus’s fully managed solutions by aggregating, normalizing and presenting data generated by many existing contact center and CX platforms on a “single pane of glass. Earlier this year, Eventus added more functionality, a more personalized and intuitive experience, enhanced security, significantly faster performance, and real time data notifications and alerts.
Tuesday, October 20, 2020
12:30 pm ET | 9:30 am PT
Register for this free event here.
About Eventus Solutions Group
Eventus delivers Experience Design, Managed Solutions, and Enabling Innovations with engagement models that Amplify CX Outcomes. Eventus has influenced over 1 billion customer interactions, reduced over $100mm in Client costs, all while improving customer loyalty. Eventus provides industry expertise, a partner ecosystem, and proven methodologies that enable their Clients to exceed goals, minimize risk, and drive CX success. For more information, visit us at https://eventusg.com, or follow us on LinkedIn.
Senior Director – Managed Services
How Will You Manage? The Contact Center Data Deluge Has Only Just Begun
Agents like helping customers. Happy customers buy more and require less service. It is a simple equation that too few companies recognize. A myopic focus on servicing cost creates a reverse incentive for customers, agents, and business partners to select alternate providers for their products and services.
Artificial intelligence (AI) solutions are transforming customers’ expectations of what constitutes exceptional service. A well-executed AI experience increases convenience for customers. However, a clunky or poorly orchestrated solution can actually increase customers’ frustration when interacting with your brand.