by Eventus | Oct 19, 2020 | Covid-19, Feature, Technologies, Trends
Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold? 16 October 2020 Eventus Originally published on Customer Magazine As enterprises continue to try and process the massive disruption, turmoil and uncertainty brought about by the...
by Heather Barrow | Oct 14, 2020 | Feature, Technologies
APA for Accelerated ROI 14 OCTOBER 2020 Heather Barrow Who isn’t trying to find new ways to conserve resources – lower costs – and generate better results from their investments in customer experience and contact centers? There are so many opportunities to save money...
by Eventus | Oct 8, 2020 | Feature, Technologies, Trends
When Things Get Tough, the Tough Get Going: Contact Center Transformation in an Age of Disruption 08 October 2020 Eventus Originally published on Customer Magazine Nearly every large enterprise and government agency has a dramatic story about shifting their contact...
by Heather Barrow | Oct 7, 2020 | Feature, Technologies
Orchestration & Automation: Keys to Tapping and Activating Data to Drive Personalized and Productive CX 07 OCTOBER 2020 Heather Barrow Earlier this year, Eventus published a white paper titled “The Orchestrated Customer Experience: CX Transformation Delivered by a...
by Eventus | Oct 1, 2020 | Covid-19, Feature, Technologies, Trends
Contact Center Data on The Rise Huge Opportunities, Huge Challenges 30 SEPTEMBER 2020 Eventus Originally published on Customer Magazine Companies often talk about identifying customer pain points, and Contact Centers present the clearest opportunity to capture this...
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