by Arti Visana | Mar 19, 2016 | Feature
The Evolution of Contact Centers 19 MARCH 2016 Eventus Last year, the contact center consulting experts at Eventus Solutions Group published a series of three whitepapers on Home Agents. The first provided an overview of Home Agents while the second and third drilled...
by Arti Visana | Mar 9, 2016 | Feature
Eventus Champion/Challenger Outsourcing Helps Non-Profit Improve Customer Satisfaction and Reduce Operating Costs 09 MARCH 2016 Eventus DENVER CO — The CEO just didn’t feel right. Experts from two of the largest and most well-known consulting firms in the world...
by Arti Visana | Mar 4, 2016 | Feature
The Future of Knowledge Management 04 MARCH 2016 Eventus As contact center consulting experts engaged with dozens of Fortune 500-class clients, Eventus has a unique perspective on the world of customer engagement. One recent trend we have identified is a dramatic...
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