by Arti Visana | Sep 30, 2015 | Feature
Large Retailer Turns to Eventus Managed Services to Keep Oracle Service Cloud Aligned with its Continuously Changing Business 30 SEPTEMBER 2015 Eventus DENVER, CO — Once all the hard work has been done to plan and build out a strategic customer engagement...
by Arti Visana | Sep 23, 2015 | Feature
Four Good Reasons to Outsource to Optimize Customer Engagement 23 SEPTEMBER 2015 Eventus Nowthat we are the Age of the Customer, more and more companies have realized that how they engage with their customers is highly strategic and an important source of...
by Arti Visana | Sep 22, 2015 | Feature
Technology Building Blocks for Home Agent Contact Centers 22 SEPTEMBER 2015 Eventus Home agent contact centers represent a goldmine of opportunity in staffing and cost advantages. By hiring remote agents to field your customer calls from their homes, not only do you...
by Arti Visana | Sep 21, 2015 | Feature
The Five Types of 311 2.0 Projects 27 AUGUST 2019 Eventus Following the initial introduction of 311 fifteen years ago and the widespread rollout of first generation 311 systems in the early 2000s, the 311-industry settled into a period of quiet stability. However,...
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