by Arti Visana | Aug 26, 2015 | Feature
Leading Retailer Turns to Eventus Contact Center Consultants for Major Cloud CRM Initiative 26 AUGUST 2015 Eventus DENVER CO — In the Age of the Customer, consumers increasingly expect retailers to provide a seamless experience across both physical stores and...
by Arti Visana | Aug 22, 2015 | Feature
Caution: Home Agent Applicant Flooding Ahead 22 AUGUST 2015 Eventus Earlier this month, we released the first of a three-part series of whitepapers on home agent contact centers, There’s No Place Like Home. If you read that paper and found yourself wanting more...
by Arti Visana | Aug 8, 2015 | Feature
What Does Your Service Cloud Partner Know About Contact Centers 08 AUGUST 2015 Eventus In a recent whitepaper, we identified twelve questions to ask your prospective service cloud implementation partner. The second of those questions is “What does the partner know...
by Arti Visana | Aug 6, 2015 | Feature
Contact Centers Pack Up and Go Home 06 AUGUST 2015 Eventus Cost containment is still a factor in the contact center, but it’s no longer the driving force. Today, the customer is firmly at the wheel, and home agent contact centers have moved to the forefront of many...
by Arti Visana | Aug 4, 2015 | Feature
Major Financial Services Firm Overhauls its Customer Engagement Strategy with Eventus Solutions Group 04 AUGUST 2015 Eventus DENVER CO — Financial services organizations are facing a double whammy. While many are still recovering from the Great Recession, they...
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