by Arti Visana | Mar 27, 2014 | Feature
The Age of the Customer and How We Got Here 27 MARCH 2014 Eventus Marketing Team We grew up hearing from various bosses and businesses about how “the customer is always right” and how you should focus on meeting their needs. Before now, those ideas were considered...
by Arti Visana | Mar 24, 2014 | Feature
4 Questions to Ask Yourself Before Considering Call Center Outsourcing 24 APRIL 2014 Eventus Marketing Team When it comes to considering the different sourcing options for a company and their customer service operations (offshore, onshore, near-shore, multi-country,...
by Arti Visana | Mar 4, 2014 | Feature
Five Stats That Should Be Shaping Your Contact Center Solutions 03 APRIL 2014 Eventus Marketing Team The typical marketplace has changed. Business used to be dominated by independently owned shops. The typical company representative was knowledgeable in his or her...
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