by Eventus | Feb 3, 2021 | Feature, Technologies, Trends
The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021 26 January 2021 Eventus Originally published on CustomerZone 360 2020 was unlike any other in the customer service and contact center industry. Overnight,...
by Eventus | Dec 3, 2020 | Feature, Technologies, Trends
Big Data Analytics – What Contact Centers Can Learn from the Tampa Bay Rays 02 December 2020 Eventus Originally published on Customer Magazine Big Data has been with us for years, and across its many forms, is used more widely than most of us realize. As the...
by Eventus | Oct 19, 2020 | Covid-19, Feature, Technologies, Trends
Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold? 16 October 2020 Eventus Originally published on Customer Magazine As enterprises continue to try and process the massive disruption, turmoil and uncertainty brought about by the...
by Eventus | Oct 8, 2020 | Feature, Technologies, Trends
When Things Get Tough, the Tough Get Going: Contact Center Transformation in an Age of Disruption 08 October 2020 Eventus Originally published on Customer Magazine Nearly every large enterprise and government agency has a dramatic story about shifting their contact...
by Eventus | Oct 1, 2020 | Covid-19, Feature, Technologies, Trends
Contact Center Data on The Rise Huge Opportunities, Huge Challenges 30 SEPTEMBER 2020 Eventus Originally published on Customer Magazine Companies often talk about identifying customer pain points, and Contact Centers present the clearest opportunity to capture this...
by Juhi Fadia | Sep 15, 2020 | Covid-19, Feature, Technologies, Trends
With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save 14 September 2020 Eventus Originally published on Customer Magazine Vasupradha Srinivasan, Senior Analyst at Forrester, and one of the top thought leaders in the contact...
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