by Eventus | Feb 11, 2021 | Feature
Frustration and Friction in Customer Support: Here’s How One Company Solved for Both 11 FEBRUARY 2021 EVENTUS In today’s fast-paced world of on-demand services, entertainment, and products, customers’ expectations have risen in regard to almost every...
by Eventus | Feb 10, 2021 | Feature
CX Continues to Rank High in the C-Suite But How Can Contact Center Leaders Build the Business Case for Digital Transformation? 10 FEBRUARY 2021 Matthew Vulpis Despite the chaos and uncertainty that largely defined 2020 given the pandemic – or perhaps because of it –...
by Eventus | Feb 3, 2021 | Feature, Technologies, Trends
The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021 26 January 2021 Eventus Originally published on CustomerZone 360 2020 was unlike any other in the customer service and contact center industry. Overnight,...
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