Case Studies

When Congress passed the Affordable Health Care act in 2010, this state knew that it had to create an effective platform for connecting its uninsured population with the most appropriate state-covered and private health insurance providers. The state turned to Eventus to implement contact centers that could handle high volumes and deliver a stress-free customer experience.

Eventus puts this state health plan on the road to a more efficient and cost-effective technology portfolio. Through a current state assessment and roadmap, Eventus identified and implemented $35 million in net cost savings over a three-year study period.

A leading global hotel chain wanted to update its technology to create a more consistent workforce management (WFM) approach. By reaching out to Eventus Solutions Group, the hotel hoped to turn its technology rollout into an opportunity to increase efficiency and profitability.

Eventus guided a personal care product provider through a customer experience (CX) transformation that paved the way for rapid, scalable international growth.

Through a contact center audit and overhaul of back-end processes, Eventus helped a national not-for-profit advocate for seniors secure the best blend of technology and process improvements with contact center outsourcing to achieve its highest customer satisfaction rates at the lowest operating cost.