EVENTUS Introduces Near to Real Time Reporting With IntelligenceHub™ Release
The Real Time Nice InContact connector enables advanced data integration and drill down features
August 20, 2020, Denver, CO – Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions, and contact center technology company has announced a new release of the popular IntelligenceHub™ business intelligence platform.
Following on a mega-release earlier this year, near to real time reporting capabilities have been added, leveraging Nice InContact technology.
“IntelligenceHub is a true differentiator for Eventus and our Clients,” said Milos Djokovic, Managing Director and CEO of Eventus. “We are continually investing in the platform, as more of our Clients and partners are seeing the value of advanced reporting, automation and productivity tools. Being able to deliver actionable information in real time to contact center and CX teams takes outcome-driven approaches to the next level.”
“While having access to effective real time information has long been a goal, especially for large and complex contact centers, without automation and integration it has been impossible to achieve until now,” said Jeff Tropeano, Senior Director of Managed Services, Eventus. “Now, with policies, triggers and alerts built in, and with an extremely intuitive user interface, managers can take advantage of real time information in a consumable fashion. We greatly appreciate the partnership with Nice InContact in achieving this new industry milestone.”
This cloud-based contact center analytics platform has been serving large enterprise clients as a core part of Eventus’s fully managed solutions by aggregating, normalizing and presenting data generated by many existing contact center and CX platforms on a “single pane of glass. Earlier this year, the company added more functionality, a more personalized and intuitive experience, enhanced security, and significantly faster performance.
“IntelligenceHub 3.0 provides a window into how we well we are serving customers, and how our investments in process and technology improve CX are paying off,” said Samir Khandhar, Vice President of Client Experience, Arbonne International. “Working with Eventus, we leverage a number of best-of-breed cloud contact center technologies. The platform brings all the data together and harmonizes it, but even more importantly, makes it easy to understand and act upon. IntelligenceHub allows us to model “what-if” scenarios and gives us key predictions of our KPI outcomes as we target initiatives that align with your business needs. We no longer wait for manual reports, but instead, we are given access to immediate and up-to-date online reporting including dashboards customized for our business, and we can view them any time we need them. IntelligenceHub provides information and insights that we’ve not had access to before.”
To learn more about the specifics of the new real time reporting capabilities, read this related blog.
About Eventus Solutions Group
Eventus delivers Experience Design, Managed Solutions, and Enabling Innovations with engagement models that Amplify CX Outcomes. Eventus has influenced over 1 billion customer interactions, reduced over $100mm in Client costs, all while improving customer loyalty. Eventus provides industry expertise, a partner ecosystem, and proven methodologies that enable their Clients to exceed goals, minimize risk, and drive CX success. For more information, visit us at https://eventusg.com, or follow us on LinkedIn.
Senior Director – Managed Services
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.