DENVER – June 25, 2020 – Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions and contact center technology company, today announced it is working with Journey to advance the verification of a customer identity using a “zero knowledge” network-based approach that is the first and only platform that solves for privacy, security, and customer experience simultaneously.
Eventus will be bringing Journey’s Trusted Identity Platform to the market in partnership with Journey, across all three lines of business (strategy and consulting, managed solutions, and technology innovations).
Journey eliminates the traditional tradeoffs companies face in customer authentication, confirming customer identity with 99.9999% accuracy in less than two seconds, enabling enterprises to interact and transact with their customers securely and simply.
The solution is architected to fundamentally solve the digital identity conundrum with a purpose-built highly secure network and a platform for enterprises to simultaneously solve for security, customer data privacy and an elegant customer experience.
“Journey’s platform makes it possible to accurately verify the identity of a customer and exchange private information in a safe manner. Not only is there a secure communications channel between the customer and the business, but personal data is only appropriately disseminated to the agents when absolutely required. Fraud from both the customer side and the agent side is avoided,” said Greg Weber, CTO, Eventus. “Their solution empowers consumers and differentiates the brands who make it possible to dramatically reduce the time it takes to get their questions answered and problems solved. Their software and AI capabilities fit perfectly with our ongoing efforts to leverage automation and innovation to more intelligently orchestrate CX for significantly improved outcomes, lower costs, and stronger compliance.”
“Our mission is to restore trust to every interaction between companies and their customers,” said Michael Frendo, PhD, and CTO of Journey. “We have an opportunity to rebuild trust eroded by the tension that exists between the desire to deliver a highly personalized and convenient experience, and the need to protect privacy and valuable data. Customer information should be a source of insights that illuminate customer service and make the customer’s journey easy and enjoyable, but until now we have not had a technology that can protect against adversaries, especially now that millions of employees and contact center agents are working from home. We are thrilled to partner with Eventus to bring our platform together with their offering to large enterprises seeking to differentiate their brands with intuitive, secure and intelligent interactions.”
Eventus has been working with Journey over the last few months as the company prepared to come out of stealth mode and make their offerings generally available.
Journey’s Trusted Identity Platform enables companies to conduct ultra-secure one-in-a-billion identity authentication in less than two seconds without ever directly accessing private information about a customer. Journey solves this challenge in a holistic way by enabling best-in-class identity solutions deployed from a platform that is orchestrated by an innovative patent-pending “zero-knowledge” network, which verifies information but never actually shows the personal data to an agent. The platform also works in concert with the existing identity, payment and transaction tools that companies have invested in, and it can be implemented in a matter of days to immediately transform customer interactions.
Journey’s fundamentally new approach has been proven to result in:
- 98% reduction in synthetic fraud, upending hacker economics
- Saving 30 – 120 seconds per call
- Saving at least $1 per call
- Increasing outbound right-party connect rates by up to 10x
- Enabling secure work from anywhere agents allowing flexible staffing models proven to increase retention rates
- Easy integration with existing identity, payment & transaction tools
- All-in savings on compliance, fraud, time, and operational efficiency can mean saving up to $25,000 per agent, per year.
Journey recently received two prestigious awards from Enterprise Connect in recognition of the company’s groundbreaking Trusted Identity Platform. The organization named Journey’s Trusted Identity Platform the winner of its Best of Enterprise Connect and Best Innovation in Customer Experience awards, which recognize major innovations that will have a significant impact on customer service and experience.
For more information and to see a live demo of Journey’s many use cases in action, please visit www.journey.ai/launch where you can watch this week’s webinar featuring Sheila McGee-Smith, the preeminent expert on contact center trends, and Brett Shockley, Journey’s co-founder and CEO.
Learn more here.
About Eventus Solutions Group
Eventus delivers Experience Design, Managed Solutions, and Enabling Innovations with engagement models that Amplify CX Outcomes. Eventus has influenced over 1 billion customer interactions, reduced over $100mm in Client costs, all while improving customer loyalty. Eventus provides industry expertise, a partner ecosystem, and proven methodologies that enable their Clients to exceed goals, minimize risk, and drive CX success. For more information, visit us at eventusg.com, or follow us on LinkedIn.
Eventus Solutions Group
Senior Director – Managed Services
Journey’s Trusted Identity Platform is the first and only identity authentication solution that allows companies to eliminate customer friction while also dramatically lowering fraud, reducing operating costs, and lessening the risk of data breaches. It is a milestone that will transform both inbound and outbound customer interactions for enterprises in industries such as contact centers, healthcare, retail, financial services and business process outsourcing (BPO). For more information, visit www.journey.ai.
Vice President of Marketing Communications at Journey
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.