Eventus Solution Group Working with Worldwide, Non-Profit Healthcare Hospital
Denver, CO – November 27, 2017 – Eventus Solutions Group, a globally recognized consulting and managed services firm focused on optimizing customer engagement, today announced that it is working with a worldwide non-profit healthcare research hospital focused on transforming outcomes for cancer patients.
Eventus is working on a digital transformation strategy that will include global expansion, modernization of telephony, CRM systems, and improved knowledge management, Artificial Intelligence (AI), and desktop automation solutions.
“Our digital transformation project will allow our client to better serve its customers resulting in higher customer satisfaction for patients and their families”, indicated Craig Tobin, Managing Partner at Eventus Solutions Group.
Through this project, and several other clients in the healthcare industry, Eventus continues to rapidly expand its healthcare practice which includes payer, provider and hospital systems – to optimize customer experience through operational and technology modernization, and transformation.
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.