Eventus Solutions Group Continues Expansion into the European Market
Denver, CO – September 25th, 2017 – Eventus Solutions Group, a globally recognized consulting and managed services firm focused on optimizing customer engagement, today announced that it is supporting global digital transformations and customer engagement strategies with large European-based retailers. Through these transformative consulting projects, Eventus brought deeply experienced operations and technology experts to drive telephony-based Customer Relationship Management (CRM) strategies, implementation, and ongoing managed services.
Using its Plan, Build, Manage Framework, Eventus enabled these top-tier clients to:
- Drive better customer experiences at a lower total cost of ownership
- Provide a true omni-channel customer experience by leveraging on premise and cloud solutions.
- Consolidate and modernize their global telephony and contact center agent desktop platforms.
- Leverage and maximize best-of-breed CX technologies; including Genesys, Pega, Oracle and inContact.
“Our clients have seen overall cost reductions greater than 28%, including resources and technology combined”, stated Milos Djokovic, CEO and Managing Director of Eventus. “These results are just one significant outcome of enhancing overall CX capabilities for our clients”, he added.
Eventus is excited about several recent, new client engagements which expand its US practice into the European marketplace. Our proven methodologies of working with clients through the journey of building a strategy, implementing technology, and supporting ongoing operations truly provides transformative customer experiences for clients across an array of industries and countries.
When Congress passed the Affordable Health Care act in 2010, this state knew that it had to create an effective platform for connecting its uninsured population with the most appropriate state-covered and private health insurance providers. The state turned to Eventus to implement contact centers that could handle high volumes and deliver a stress-free customer experience.
Eventus puts this state health plan on the road to a more efficient and cost-effective technology portfolio. Through a current state assessment and roadmap, Eventus identified and implemented $35 million in net cost savings over a three-year study period.