Eventus Solutions Group Adds Greg Weber as Enterprise Communications Consulting Practice Leader
Denver, CO – August 31, 2017 – Eventus Solutions Group, a nationally recognized consulting and managed services firm focused on optimizing customer engagement, today announced its recent addition of Greg Weber as Consulting Practice Leader for Enterprise Communications.
Weber comes to Eventus from the office of the CTO at Avaya, where he worked on strategic enterprise communication initiatives, such as launching next-generation technologies to transform how people collaborate. Weber developed patents for methodologies of improving performance of collaboration and customer experience solutions. Weber and his team will focus on enabling Eventus Clients to deliver world-class customer engagement.
“As customer expectations and communications channels expand, Eventus Clients have shown a strong demand for highly integrated omni-channel customer experiences”, said Milos Djokovic, Eventus Solutions Group Managing Director. “With the addition of Greg Weber, and new enterprise communications offerings from Eventus, we continue to grow and enhance our capabilities to drive powerful customer experiences for our Clients.”
“I’m joining Eventus at a true industry inflection point, where we are working with some of the world’s most innovative brands to create memorable customer experiences in the world of digital transformation”, said Weber. Greg Weber earned a Bachelor of Science in Computer Science and a Masters in Electrical Engineering from Cornell University.
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.