Free Webinar: How to Lead a Successful Content Migration
Since we launched our knowledge management practice last year, Eventus contact center consulting experts have had the pleasure of teaming on several projects with our partners at Irrevo. This month, we are excited to be participating in a free Irrevo webinar entitled ‘How to Lead a Successful Content Migration’. During this event, our own Melissa Riley and Terri Hanson will be participating on a panel along with two of Irrevo’s top knowledge strategists. The webinar will take place Thursday, February 25, 2016, at 10 am PM/1 pm/ET. If you would like to attend, here is a link to the registration page.
For any company that cares about keeping up with customers and improving operational efficiency, content migrations are an unavoidable fact of life. However, all too often the transition to that new, state-of-the-art platform gets delayed or derailed because of loosely defined requirements, improper design and planning, and insufficient resourcing.
It does not have to be that way. With the right planning and preparation you’ll be up and running, on time and on budget. In this webinar, we are discussing our recent jointly written Knowledge Program Guidebook, How to Lead a Successful Content Migration, to give you the practical insights you need to be successful.
Topics will include:
- Leading the change by defining the win
- Getting the right people involved
- Strategic considerations: Content migration decisions
- Designing the content migration roadmap that works
- Selecting new technology
- Designing and testing the successful solution
If you cannot attend the live session, please register by clicking on the image above and we would be more than happy to send you the recording.
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.